Avis India Terms and Conditions/Privacy Policies

  • All bookings to be made from portal only in case no access to portal / App then email can be send to our Central Reservation.
  • Car & Chauffer details will be sent through SMS and email ,90 minutes before the reporting time.
  • Renter will sign the duty slip / e-RA device, failing which the chauffeur shall fill the same which will be conclusive & final.
  • After the duty is completed, Invoice will be generated within 7 working days & it will be e-mailed to the renter.
  • Avis will give 7 working days to user/ booker to approve the charge.
  • In case there is no reply from User/ Booker in 7 Working days same will be deemed as approved & will charged on the card.
  • Any queries raised by User/Booker should be replied immediately to Sofinvoicing@avis.co.in with a CC to sales person email id so that the same will be resolved as early as possible.
  • In case of the credit card is declined, Avis will raise such issue to the Client admin team , who will help with the payment .
  • In case if NO SHOW - minimum 4hrs/40kms will be charge.

  • Rates include car with chauffeur, fuel, and insurance for passengers, chauffeur and all third party liability.
  • Minimum Billing for all rentals will be 4hours/40kms.
  • Time and Kms. are always calculated from Avis Rental Station & back to Avis Rental Station (Garage to Garage Billing)
  • Rates do not include Parking, Toll, Interstate Taxes, Arrival Lounge Ticket Charges, etc. The same will be charged extra, on actual.
  • GST will be charged on all rentals .

  • In Case a reservation is cancelled in more than 2 hours from reporting time - No Charges
  • In Case a reservation is cancelled in less than 2 hours from reporting time - Minimum Package of 4Hrs / 40 km will be charged.

  • In case the concern is raised post charging and amount is required to be refund, Avis will refund the agreed amount within 15 working days

  • Any personal information provided to or gathered by this website and app is controlled primarily by Avis India, whose registered office is at Avis House, 92, Sector - 44, Gurugram - 12002.

  • IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.

  • Booking Information: When booking car rental services we ask for your name, postal address, telephone number and email address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you pay for your rental at the time of booking you will be asked to enter your payment card type, number and expiration date to enable us to take your payment.

  • Online Account: When you make a booking, we will give you the opportunity to create an online account. If you accept we will store the personal details you provide in our customer database. This will enable you to make future bookings more rapidly.

  • Avis Advantage: If you join our Avis Advantage program, we will send in the details to you

  • History of Transactions: We will maintain electronic records of all rental agreements and other transactions you enter into with Avis.

  • Cookies: Our website and app uses "cookie" technology. "Cookies" are encrypted strings of text that a website and app stores on a user's computer. Cookies enable us to customize our website and app and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website and app to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as "session" cookies and "persistent" cookies. Session cookies are temporary and are automatically deleted once you leave our website and app. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our website and app. Cookies do not corrupt or damage your computer, programs, or computer files.